Cancellation policy
Last updated: August 16, 2026
How Twiga subscriptions work
A Twiga Coffee subscription sends you the coffee you choose, on the schedule you choose, and takes 10% off every delivery.
When you subscribe you pick a delivery frequency of every 1, 2, 4, 8 or 16 weeks. You can change it later.
There is no minimum commitment and no sign up fee. You can cancel at any time.
Automatic renewal and billing
Your subscription renews automatically until you cancel it.
Each time your subscription is due, we charge the payment method you used at checkout for the current price of your items, less your 10% subscription discount, plus any shipping and tax that applies. The recurring amount and the frequency are shown to you in your cart and at checkout before you pay.
Your first delivery is charged when you place the order. Each following delivery is charged on its renewal date.
Your 10% saving
The 10% discount applies to every subscription delivery, including your first. It is applied automatically and there is no code to enter. The discount applies to the subscription items themselves and not to shipping or tax.
Changing or pausing your subscription
You can change your delivery frequency, pause your subscription, restart a paused subscription, and update your delivery address at any time from your subscription management page.
Pausing is useful if you are travelling or still have coffee left. A paused subscription is not charged and does not deliver until you restart it.
If something you need is not available there, email info@twigacoffee.com and we will take care of it for you.
Cancelling
You can cancel at any time. There is no cancellation fee and no notice period.
To cancel online, use any of these:
- The subscription link in your subscription confirmation email, which opens your subscription directly
- Manage Subscription in the footer of any page on our site, if you are signed in to your Twiga Coffee account
- The Manage Subscription page, if you are signed in to your Twiga Coffee account
If you cannot reach those, for example if you no longer have the original email, email info@twigacoffee.com from the address on your order and ask us to cancel. We will cancel it for you and confirm by email. There is no charge for this and we will not ask you to give a reason.
What happens when you cancel
Cancelling stops all future deliveries and future charges.
If an order has already been charged, or has already gone into roasting or fulfillment, that delivery will still be sent to you. Cancelling does not automatically refund an order that has already been processed. If there is a problem with a delivery you have already received, our Refund and Return Policy applies in the normal way.
Price changes
If we change the price of your subscription, we will email you in advance, no less than 7 days and no more than 30 days before the new price applies, so that you can decide whether to continue. The email will tell you the new price and how to cancel if you would prefer not to continue.
If a payment fails
If a renewal payment does not go through, that delivery may be delayed or may not be processed until the payment problem is resolved. If you think something has gone wrong with a renewal, email info@twigacoffee.com and we will look into it with you.
Products
Subscriptions are available on our roasted coffees. Availability can change, and if a coffee you subscribe to becomes unavailable we will contact you rather than substituting something else without asking.
Questions
Email info@twigacoffee.com.
Greedy Bites, Inc. dba Twiga Coffee
P.O. Box 50217
Irvine, CA 92619
