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FAQs

What is Twiga Coffee?

Twiga Coffee is a premium coffee brand committed to sourcing and delivering exceptional, ethically sourced, and sustainable coffee to coffee lovers worldwide. Our name "Twiga" means giraffe in Swahili, symbolizing our mission to make a big impact in coffee and conservation.

Where does Twiga Coffee source its coffee beans?

We source our coffee beans from renowned coffee-growing regions worldwide, including Ethiopia, Rwanda, Peru, Guatemala, and Kenya. Each region offers unique flavors and profiles, ensuring a diverse coffee experience.

Is Twiga Coffee committed to sustainability?

Absolutely. Sustainability is at the core of our values. We are proud to be USDA Organic and FAIRTRADE certified, supporting ethical and environmentally responsible coffee farming practices. We also donate 10% of all sales to wildlife conservation.

Does Twiga Coffee offer wholesale options?

Absolutely! If you're interested in wholesale opportunities with Twiga Coffee, please email us at info@twigacoffee.com for a custom quote. We'd love to work with you to bring our premium coffee to your business.

Does Twiga Coffee offer subscriptions?

Yes, we do! Setting up a subscription for your favorite Twiga Coffee is easy. Just add your preferred products to your cart and proceed to checkout. During the checkout process, you'll be prompted to choose your delivery frequency and set up your subscription. This ensures that freshly hand-roasted coffee is delivered to your doorstep at a schedule that suits you.

How can I join the Twiga Coffee rewards program?

It's simple! To enroll in our rewards program, click the "rewards" icon located on our website. You'll gain access to exclusive benefits, including savings, early access to promotions, and referral rewards.

What is single-origin coffee?

Single-origin coffee is coffee made from beans grown in a specific geographic region. It allows coffee connoisseurs to enjoy the unique flavors and characteristics of that region's coffee, showcasing the terroir and craftsmanship of the local farmers.

Is every order freshly roasted?

Yes, absolutely! We take freshness seriously. Every order at Twiga Coffee is freshly roasted to perfection, ensuring you experience the full depth of flavor in every cup.

What's the difference between medium roast and dark roast coffee?

Medium roast coffee beans are roasted to a level where they maintain a balance between the bean's natural flavors and the roasting process. Dark roast beans are roasted longer, resulting in a deeper, bolder, and often smokier flavor profile.

How can I brew the perfect cup of Twiga Coffee?

Brewing the perfect cup of Twiga Coffee is an art! We've got you covered with our detailed brewing guide available on our website. Just visit How to Brew the Best Ethiopian Coffee to discover the secrets to a rich, flavorful cup.

How can I get in touch with Twiga Coffee's customer support?

We're here to assist you! Just fill out our "Contact Us" form, and a dedicated member of the Twiga Support team will get back to you as soon as possible. Your questions and feedback are important to us.

Does Twiga Coffee have physical stores or cafes?

While Twiga Coffee primarily operates online, you can also find us at select retailers around North America. For the latest updates on where to find us, follow us on social media. We're excited to bring our premium coffee to coffee lovers wherever they are!

Where does Twiga Coffee ship?

Twiga Coffee currently ships anywhere in the USA. For international orders, please contact us at info@twigacoffee.com, and we'll be happy to assist you.

How long does delivery take?

At Twiga Coffee, we prioritize freshness. All orders are freshly roasted and typically shipped out within 1-2 days. We use trusted carriers like UPS, FedEx, or USPS to ensure your coffee reaches you promptly.

Where do Twiga Coffee's charitable donations go?

We're committed to preserving wildlife and our planet. That's why 10% of all sales at Twiga Coffee go to wildlife conservation efforts. For more details on our initiatives, visit our "How We Give Back" page at How We Give Back. Be sure to follow us on social media for the latest updates on our conservation projects.

How much does Twiga Coffee donate to wildlife conservation?

Twiga Coffee is proud to contribute 10% of all sales to wildlife conservation. Every purchase you make helps support our mission to protect wildlife and their natural habitats.