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We ship within the United States. Every order is roasted when you place it, so allow 1 to 3 business days for roasting and fulfilment. After that, standard shipping usually takes 2 to 5 business days and priority shipping 1 to 3. We do not offer international shipping at this time.

Shipping is calculated at checkout based on your address and the service you choose. Orders over $30 qualify for free standard shipping within the United States. The full details are in our shipping policy.

Tell us within 30 days of delivery if there is a problem with your order and we will put it right. Because coffee, matcha and other food products are perishable goods, we do not accept change-of-mind returns on these items. If a food product arrives damaged, incorrect or has a quality problem, we will replace it or refund you, and you never pay return postage when the problem was ours. Drinkware and other non-food goods can be returned within 30 days if they are unused and in their original packaging. Apparel and printed merchandise is made to order, so we can only replace or refund it if it arrives damaged, defective or wrong. The full terms are in our refund policy.

You do not need an account or a password. Go to Manage my subscription and enter the email address your subscription orders are sent to. We will email you a secure link, and from there you can change, pause or cancel your subscription yourself.

When your order ships we email you a tracking number so you can follow it with the carrier. You can also sign in to your account to see your orders and their tracking. Orders are not viewable without signing in.

Each coffee page lists the certifications that apply to that particular coffee. Our impact page covers the organisations we support and how we approach responsible sourcing.