Refund policy

We want you to enjoy what you ordered. If something is not right, tell us and we will make it right.

Last updated: August 16, 2026

The short version

Contact us at info@twigacoffee.com within 30 days of delivery. For coffee, matcha and other food products, you usually do not need to send anything back. If we made a mistake, we cover the cost of fixing it.

Coffee, matcha and other food products

Our coffee is roasted to order and our matcha is a fresh agricultural product, so we do not resell food that has left our care. That means you do not need to mail food back to us.

If your order arrives damaged, incorrect, defective, or with a genuine quality problem, email info@twigacoffee.com within 30 days of delivery and tell us what happened. We may ask for a photograph of the item and its packaging so we can understand the issue and improve. We will then send a replacement or issue a refund, whichever suits you better.

If a bag is unopened and you simply changed your mind, contact us within 30 days and we will work something out with you. Please do not send food back without speaking to us first.

You never pay return postage when the problem was ours.

Apparel and printed merchandise

Our apparel and printed merchandise is made to order for you by our print partner rather than picked from stock. Because each item is produced individually, we are not able to accept returns simply because you changed your mind or ordered the wrong size. Please check the size guide on the product page before ordering, and email us first if you are unsure.

We will replace or refund any item that arrives damaged, defective, misprinted, or different from what you ordered. Email info@twigacoffee.com within 30 days of delivery with a photograph of the item, and we will take care of it at no cost to you.

Drinkware and other non-food goods

Mugs, bottles, tote bags and similar items can be returned within 30 days of delivery if they are unused and in their original packaging.

If you are returning an item because you changed your mind, you cover the return postage. If the item arrived damaged, defective or incorrect, we cover it. Email info@twigacoffee.com before sending anything back so we can confirm the details with you.

Sale items

Sale and discounted items are covered by this policy in exactly the same way as full price items.

Changing or cancelling an order

Contact us at info@twigacoffee.com as soon as possible if you need to change or cancel an order. We will do our best to accommodate the request before the order enters roasting or fulfillment. Once fulfillment has begun, cancellation may no longer be possible, and the order will be handled under the rest of this policy after it arrives.

Subscription orders

This policy applies to subscription deliveries in the same way it applies to one time orders. For how to change, pause or cancel a subscription itself, please see our Subscription and Cancellation Policy.

Gift cards

Twiga Coffee gift cards, digital and physical, do not expire and carry no service, dormancy or maintenance fees.

Gift card purchases are not refundable, and gift cards cannot be exchanged for cash except where the law requires it. Under California law, if the remaining balance on a gift card is less than fifteen dollars, you may ask us to redeem that remaining balance in cash. Email info@twigacoffee.com and we will take care of it.

Refunds

Approved refunds go back to your original payment method. Once we have issued a refund, how long it takes to appear in your account is determined by your bank or payment provider rather than by us.

Shipping problems

If your parcel is delayed, lost in transit, or shows as delivered but has not arrived, see our Shipping Policy for how we handle it. In short: contact us and we will help.

Questions

Email info@twigacoffee.com. We read every message.

Greedy Bites, Inc. dba Twiga Coffee
P.O. Box 50217
Irvine, CA 92619