Shipping policy

Twiga Coffee Shipping Policy

Last updated: October 2025

Order Processing

All orders are roasted and prepared fresh at the time of order. Please allow 1–3 business days for roasting and fulfillment before shipment. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Times

We currently ship within the United States. Shipping rates are calculated at checkout based on your location and selected service.

Typical delivery times (after roasting and fulfillment):

• Standard Shipping: 2–5 business days

• Priority Shipping: 1–3 business days

Orders over $30 qualify for free standard shipping (U.S. only).

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can follow your package in real time.

Shipping Carriers

We primarily ship via USPS, UPS, and FedEx depending on your location and delivery speed selected at checkout.

Shipping Restrictions

We are unable to ship to P.O. Boxes for certain carriers or international destinations at this time.

Delayed or Lost Packages

If your order is delayed, please contact the carrier directly using your tracking number.
If your package appears lost or you did not receive it within 10 business days of the estimated delivery date, please email us at info@twigacoffee.com and we will be happy to assist.

Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

International Shipping

We currently do not offer international shipping. We plan to expand this service in the near future.