Shipping policy
Last updated: August 16, 2026
Order processing
All orders are roasted and prepared fresh at the time of order. Please allow 1 to 3 business days for roasting and fulfillment before your order ships. Orders placed on weekends or holidays are processed the next business day.
Where we ship
We currently ship within the United States only, including U.S. territories and APO, FPO and DPO addresses. We do not offer international shipping at this time.
Shipping rates
| Service | Cost |
|---|---|
| Local Delivery | Free, where available in Orange County, California |
| Economy | Free on orders of $30 or more |
| Economy | $5.00 on orders under $30 |
| Priority | $9.00 |
Economy and Priority shipping rates are flat. We also offer free local delivery to eligible addresses in Orange County, California. If your address qualifies, Local Delivery will appear automatically at checkout. You will see the exact available options and cost before you pay.
Delivery times
After roasting and fulfillment, typical transit times are:
- Economy: 3 to 5 business days
- Priority: 1 to 3 business days
The delivery estimate shown at checkout is the carrier transit time only and begins when your order ships, not when you place it.
These are carrier estimates rather than guarantees. Weather, holidays and carrier delays can affect them.
If we cannot get your order shipped on time
The 1 to 3 business day window above is our own processing commitment, and it is the part we control.
If we cannot get your order roasted, packed and handed to the carrier within that window, we will email you, tell you the new expected shipping date, and give you the choice to wait or to cancel for a full refund. If you would rather not wait, we will refund you promptly.
This applies to our processing time. Once your parcel is with the carrier, delivery times are the carrier's estimates and are outside our control, so a carrier delay in transit is handled under Delayed or lost parcels below rather than under this section.
Order tracking
Once your order ships you will receive an email with a tracking number so you can follow your parcel.
Carriers
We ship with USPS, UPS and FedEx, depending on your address and the service you choose at checkout.
Delayed or lost parcels
If your parcel is running late, the carrier's tracking is usually the fastest source of information. If your parcel appears lost, or has not arrived within 10 business days of the estimated delivery date, email info@twigacoffee.com and we will help you sort it out.
Incorrect addresses
Please check your shipping address before placing your order. We are not able to take responsibility for parcels delivered to an incorrect or incomplete address provided at checkout. If you spot a mistake, email info@twigacoffee.com straight away and we will correct it if the order has not yet shipped.
Questions
Email info@twigacoffee.com.
