Accessibility
We want everyone to be able to browse, learn about and buy our coffee. Accessibility is something we keep working on, not something we finish once.
The standard we work to
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We continue to review our website and make improvements as we identify opportunities to make it more accessible and easier to use.
What we have done
In August 2026, we reviewed our online store against WCAG 2.2 Level AA. The review covered key areas of our website, including navigation, product and collection pages, search, cart and contact experiences, and combined technical review with hands-on keyboard testing.
Where we found accessibility issues, we addressed them, including improving labels for controls and increasing the contrast of smaller text.
We also tested important accessibility features such as keyboard navigation, visible keyboard focus, skip navigation, product image controls and usability when text is significantly enlarged.
Third-party services
Some parts of our store, including customer reviews, subscription options, live chat, email sign-up and checkout functionality, are provided by third parties. Because these services are provided by third parties, some aspects of their accessibility are outside our direct control. We continue to review these experiences and raise issues with our service providers when appropriate.
If something does not work for you
If you experience difficulty using any part of our website, please let us know. We will be happy to help and provide assistance directly.
It helps if you can tell us which page you were using and what happened. We aim to reply within one business day.
If our contact form is not working for you for any reason, please email us at the address above — you do not need to use the form. If something is preventing you from placing an order, let us know what you need and we will be happy to assist.
Reviewing this statement
This statement was last reviewed on August 23, 2026. We review it when significant changes are made to our website and at least once each year.
